Privacy Policy

1. Who We Are

v12betmy is an online casino and sports betting platform operated at v12betmy.club. References in this Privacy Policy to "v12betmy", "we", "us", or "our" refer to the operator of v12betmy.club and its associated licensed entities responsible for the processing of personal data collected through the platform.

v12betmy operates under international online gaming licensing. As the data controller for personal data processed in connection with the platform, v12betmy is responsible for ensuring that such processing complies with applicable data protection obligations. If you have questions regarding this Privacy Policy or v12betmy's data practices, you may contact us at the address set out in Section 15.

2. Personal Data We Collect

v12betmy collects the following categories of personal data in connection with the provision of its services:

v12betmy does not collect sensitive personal data (such as racial or ethnic origin, political opinions, health data, or biometric data) unless specifically required by applicable law or regulatory compliance obligations and with your explicit consent where required.

3. How We Collect Your Data

v12betmy collects personal data through the following means:

• Direct provision by you — when you register an account, complete verification procedures, make deposits or withdrawals, contact customer support, or participate in promotions.
• Automated collection — through cookies, web beacons, session tracking, and device fingerprinting technologies as you interact with the v12betmy platform. See Section 7 for further details on cookies.
• Third-party sources — from identity verification service providers, payment processors (including Touch 'n Go, Boost, Maybank, and other Malaysian payment networks), fraud prevention agencies, and credit reference agencies where applicable.
• Publicly available sources — where permitted by applicable law and necessary for compliance purposes, including sanctions screening databases and public registers.

4. How v12betmy Uses Your Data

v12betmy processes your personal data for the following purposes:

• To register and maintain your v12betmy account and to verify your identity and age in compliance with our 21+ age requirement.
• To process your deposits and withdrawals via Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, Maybank2u, CIMB, and FPX.
• To provide access to casino games, live dealer tables, sportsbook, slots, Baccarat, Lucky Dice, and all other v12betmy platform products.
• To detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited conduct as described in the v12betmy Terms & Conditions.
• To comply with applicable anti-money laundering (AML), counter-terrorist financing (CTF), and know-your-customer (KYC) regulatory obligations under international gaming licensing requirements.
• To monitor gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling and applying responsible gaming tools where appropriate.
• To provide customer support and to resolve disputes, complaints, and technical issues arising from your use of the v12betmy platform.
• To send transactional communications regarding your account, including deposit confirmations, withdrawal notifications, security alerts, and material changes to platform terms.
• To send promotional and marketing communications where you have consented to receive them, or where v12betmy has a legitimate interest in doing so. You may opt out at any time.
• To improve and optimise the v12betmy platform based on aggregated and anonymised usage analytics.

5. Legal Basis for Processing

v12betmy processes personal data on the following legal bases:

• Contractual necessity — processing required to fulfil our obligations under the account registration agreement and to provide v12betmy's services to you.
• Legal obligation — processing required to comply with applicable regulatory obligations, including AML, KYC, and responsible gaming mandates under v12betmy's operating licence.
• Legitimate interests — processing necessary for fraud prevention, platform security, and improving v12betmy's services, where such interests are not overridden by your rights and interests.
• Consent — processing for marketing communications and non-essential cookies, where your consent has been obtained and can be withdrawn at any time without detriment to your account.

6. Sharing Your Data

v12betmy does not sell your personal data to third parties. v12betmy may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors and e-wallet providers — including Touch 'n Go, Boost, GrabPay, Maybank, CIMB, and FPX, to facilitate deposits and withdrawals in MYR.
• Identity and fraud verification providers — third-party KYC, AML screening, and fraud detection service providers engaged to assist v12betmy in its compliance obligations.
• Game software providers — licensed casino game providers may receive limited session data necessary to deliver their games through the v12betmy platform.
• Regulatory and law enforcement authorities — where v12betmy is required by law, court order, or regulatory authority to disclose personal data.
• Professional advisors — lawyers, auditors, and insurers engaged in connection with the operation of v12betmy, subject to professional confidentiality obligations.

7. Cookies & Tracking Technologies

v12betmy uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:

• Strictly necessary cookies — required for core platform functionality including login session management and security. These cannot be disabled without affecting platform operation.
• Performance and analytics cookies — used to collect aggregated, anonymised data about how Players interact with v12betmy, enabling v12betmy to improve platform performance and user experience.
• Functional cookies — used to remember your preferences (such as language settings and game display preferences) to personalise your v12betmy experience.
• Marketing cookies — used with your consent to deliver relevant promotional content from v12betmy. You may withdraw consent for marketing cookies at any time through your browser or device settings.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the v12betmy platform.

8. Data Retention

v12betmy retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account data and transaction records are retained for a minimum of 5 years from account closure, in compliance with AML and regulatory record-keeping obligations applicable to v12betmy's operating licence.
• Customer support and communications records are retained for a minimum of 3 years from the date of the relevant interaction.
• Responsible gaming records, including self-exclusion history, are retained for a minimum of 5 years to prevent re-registration during active exclusion periods.
• Marketing preference records are retained until you withdraw consent or close your account, whichever is earlier.

Upon expiry of applicable retention periods, personal data will be securely deleted or anonymised in accordance with v12betmy's data disposal procedures.

9. Data Security

v12betmy implements industry-standard technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and v12betmy's servers.
• Encryption of sensitive data fields at rest within v12betmy's databases.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of v12betmy's infrastructure.
• Two-factor authentication (2FA) options available to all Players to secure their v12betmy accounts.

While v12betmy employs robust security measures, no internet transmission is completely secure. Players are encouraged to use strong, unique passwords for their v12betmy accounts and to enable 2FA as an additional protection layer.

10. International Data Transfers

v12betmy's operations and infrastructure may involve the transfer and processing of personal data outside Malaysia, including to jurisdictions where v12betmy's licensed operators, data processors, or game providers are established. Where such transfers occur, v12betmy ensures that appropriate safeguards are in place — including contractual mechanisms and processor agreements — to maintain a level of data protection equivalent to the standards applied within Malaysia.

By using v12betmy, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Malaysia as part of the provision of v12betmy's services.

11. Your Rights as a Data Subject

Subject to applicable law and v12betmy's regulatory obligations, you have the following rights in relation to your personal data held by v12betmy:

• Right of access — to request a copy of the personal data v12betmy holds about you.
• Right to rectification — to request correction of inaccurate or incomplete personal data.
• Right to erasure — to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to v12betmy's regulatory retention obligations.
• Right to restriction — to request that v12betmy restricts the processing of your data in certain circumstances.
• Right to data portability — to receive your personal data in a structured, machine-readable format where processing is based on consent or contract.
• Right to object — to object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent — to withdraw consent for consent-based processing (including marketing communications) at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact v12betmy's data protection team at the details provided in Section 15. v12betmy will respond to verified requests within 30 days. We may need to verify your identity before processing certain requests.

12. Children's Privacy

v12betmy's platform is strictly for persons aged 21 and above. v12betmy does not knowingly collect personal data from anyone under the age of 21. If v12betmy becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, the data will be deleted, and any deposited funds (less any bonus amounts) will be returned.

If you are a parent or guardian and believe your child has accessed or registered on v12betmy, please contact v12betmy support immediately at the details provided in Section 15.

13. Marketing Communications

Where you have provided consent, v12betmy may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, and special offers available on the v12betmy platform. You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any v12betmy marketing email.
• Updating your communication preferences in your v12betmy account settings.
• Contacting v12betmy customer support directly.

Opting out of marketing communications will not affect the delivery of transactional communications necessary for your account, such as withdrawal notifications, security alerts, and material terms updates.

v12betmy will not send marketing communications to Players who have active self-exclusion arrangements through the platform's Responsible Gaming tools.

14. Amendments to This Policy

v12betmy reserves the right to update this Privacy Policy at any time. Where material changes are made, v12betmy will use reasonable efforts to notify registered Players via email or platform notification prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

Continued use of the v12betmy platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the revised policy. If you do not agree with the revised policy, please discontinue use of v12betmy and contact support to close your account.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or v12betmy's handling of your personal data, please contact our data protection team:

For general support and account queries, you may also reach v12betmy's 24/7 customer support team via live chat on the platform. Visit the FAQ page for answers to common questions.